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Monday, 25 June 2018

Staffordshire Police Fraud Alert: Computer Software Service Fraud







Your latest Smart Alert.
We are aware of a growing trend in reports of fraudsters re-targeting previous victims of this type of fraud.
Computer Software Service Fraud involves the victim being contacted, told that there is a problem with their computer, and that for a fee this issue can be resolved. The aim of the fraudster at this point is usually to gain remote access to the victim's computer and, subsequently, access to their online banking account. No fix actually occurs. The victims will often be cold-called or will receive a pop-up on their computer, prompting them to phone the suspect.
We would always advise the following:
  • If you receive such an unsolicited call or pop-up, do not make a payment. Always ensure you know who you are talking to. If in doubt, hang up immediately.
  •  Do not allow remote access to your computer.
  • Don't be rushed or pressured into making a decision. Under no circumstances would a genuine bank, or another trusted organisation, force you to make a financial transaction on the spot; they would never ask you to transfer money into another account for fraud reasons. Remember to stop and take time to carefully consider your actions.
  • Listen to your instincts. If something feels wrong then it is usually right to question it. Criminals may lull you into a false sense of security when you are out and about or rely on your defences being down when you're in the comfort of your own home. They may appear trustworthy, but they may not be who they claim to be.
If you have been a victim of fraud contact Action Fraud on 0300 123 2040.